Terms & Conditions
Estimates/Quotes
Your initial online quote is a virtual viewing based on pictures and information provided.
We are confident that in most instances we are as accurate as we can be, however as we haven’t physically seen or measured the kitchen it may not on some occasion be exact. This could mean the price could change upon start of installation. This doesn’t mean the price necessarily increases it could also decrease. Price changes can include additional items being added, upgrade of materials used, repair work undertaken, additional materials required.
No work will be carried out until our customers are aware of any adjustments and has been previously agreed.
Timeframe
Although jobs are booked and materials ordered in advance, we are reliant on the
courier company delivering on time. Delays can sometimes occur and this can affect start time and job completion time, again we will aim to inform you as soon as possible.
Deposits/Payments
We require a non-refundable deposit with all bookings (deposit price dependent on job estimate).
Payments must be paid in full at the end of every fitting.
If the customer changes their mind about their choice of vinyl prior to the fitting when the material has already been ordered, an additional material charge may occur.
If the customer changes their mind about their choice of vinyl during the fitting and would like to go with a different choice, a call-out/labour fee as well as a fee for any new materials ordered will incur.
Finish
The result and smoothness of the vinyl is only going to be as good as the surface it is being applied too and the environment it is being wrapped in. Things such as high levels of dust, unfinished joinery work, dusty flooring, cooker grease, splashes and pet hairs should all be addressed pre-installation as these can lead to contaminated wraps. We hold no liability for environmental conditions, it is the customers responsibility to properly prepare the room. We always recommend repairing sanding/smoothing out any in-discrepancies before installation. Any concerns should be addressed pre installation.
Cleaning
Before installation, a thorough deep clean is REQUIRED and ESSENTIAL of ALL surfaces being wrapped. The kitchen should be fully dusted and degreased with all kitchen surfaces cleared for the fitter’s arrival.
Full uninterrupted access is required to all areas being wrapped. All work surfaces
should be clear with no obstructions blocking entrance/exits for fitter access. There should be no items/clutter in any area’s fitters will be working in.
These pre installation steps are essential and should be carried out by the customer to ensure no interruption to installation. This is also essential in the overall quality and longevity of the wrap being applied.
Fitting
Full uninterrupted access is required for the duration of your installation please ensure on preparation of the working environment all items needed are removed from the area pre installation.
Appliances – i.e washing machines, dishwashers, fridge freezers, tumble dryers and
microwaves etc. We hold no liability for any of these items. If customers would like wrap installation applied to any of these areas and require removal of these appliances it is the customers responsibility to arrange removal pre installation and refit post installation of these appliances by themselves or a relevant trades person.
Decorating/renovations
We advise our customers to have all relevant renovations/decorating work complete before the date of your wrap installation. We recommend as to limit any damages caused to the vinyl wrap after installation by other tradesmen.
Aftercare/ Maintenance
Upon completion of your wrap installation all wrapped surfaces should be maintained by the customer using the following techniques when cleaning.
All vinyl wrapped surfaces should be cleaned using damp microfibre cloths and regular household cleaning spray (cloths must be free of dust, grit, grease, oil, bleach, spirits before use).
Improper care or neglect will void your right to a refund/repair.
Stains like turmeric, curry, tea, coffee, tomato-based products should be cleaned
immediately and be treated like a pours worktop similar to granite or marble.
Failure to do so and improper care may result in light staining and is solely the
customers responsibility.
Our materials are heat proof up until 75°c so please take care when placing hot objects on it such as cups of tea or pots and pans. We recommend using coasters to avoid staining as with most other surfaces.
Any staining as a result of placing hot objects on the surface is considered unproper care and is solely the customers responsibility.
Damages, Refunds/Repair Requests
Our vinyl is built to last 10 years. In the rare instance that the material is subject to any of the following deteriorations, a refund/repair will be arranged: bubbling, fading, cracking and delamination.
This does NOT cover customer error, neglect and damages (including but not limited to scratches, staining and heat damage).
All disputes are subject to assessment and cause determination.
The customer MUST send us images of any issues of their area of concern so we can pre-assess before arranging a call-out.
We reserve the right to void a refund/repair in any individual case of neglect, improper care or accidental damage.
Guidelines for care to be followed at all times.
Images
We like to showcase our work on social media with images of our kitchen/counter
wraps before and after, so please advise us in advance if you are not comfortable with
us sharing images of your counters/kitchens online.